6.1 In accordance with the Consumer Contracts Regulations, you may cancel your order and return the items purchased to us by giving us notice of cancellation within 30 days of receiving the goods. In relation to goods delivered to you, if the goods are already in our delivery process, you may need to accept delivery of the goods before you can cancel your order.
6.2 Any goods ordered as a special item cannot be returned, this includes, but is not limited to cut cables, made to measure blinds, non-stock items.
6.3 Goods returned are subject to a 15% handling fee.
6.4 You will lose your right to cancel after the expiry of the 14 day period referred to in clause 6.1
6.5 To cancel your order you must inform us of your decision to cancel in writing via email, or face-to-face in-store. If you are cancelling because of a fault, please notify us of the fault at the time of cancellation.
6.6 If you have already accept delivery of the goods, once you have been provided with a RA number, you must return goods without undue delay and in any event within 14 days of cancellation at your cost. You must return any free gifts, any discounted additional products, and the complete packaging. At our discretion, we may offer the use of our courier service, this may attract a fee, which will be made known to you before your acceptance.
6.5 Where you cancel the entire order, we will also refund the standard delivery charges paid, for part order cancellation no refund for delivery is applicable. Should you have chosen any premium delivery option we will only refund you the fees applicable for standard delivery (if it is a complete order cancellation). We will pay the refund as within 30 days after the day:
6.5.1 you notified us to cancel your order, where you have not received the goods; or,
6.5.2 we receive the goods you returned to us.
6.6 We will endeavour to refund you using the same means of payment as you used to pay for your order or purchase.
